Privacy Policy

Overview

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit and shop on our official website. This policy applies to all visitors, registered users, and customers who access our platform and purchase our products, including hiking socks, running socks, skiing and snowboard socks, daily casual socks, work socks, and limited-edition socks. We are fully committed to protecting user privacy and personal data security, and we handle all personal information in strict accordance with global data protection standards and industry compliance requirements.
By accessing our website, registering an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. This policy forms a binding agreement between you and our brand regarding all data collection and processing activities on our platform.

Information We Collect

We only collect necessary and legitimate personal information required to provide high-quality products and standardized services to our users. The types of information we collect are limited to the scope required for order processing, service delivery, and user experience optimization, including the following categories.
Personal Identification & Order Information: When you place an order or register an account, we may collect your full name, shipping address, contact phone number, email address, and order details. This information is essential for order verification, product shipment, logistics tracking, and after-sales service processing.
Payment Information: All payment transactions on our website are settled in USD. We do not directly collect, store, or access your complete bank card, credit card, or third-party payment account information. All payment data is securely processed and encrypted by authorized third-party payment service providers to ensure transaction security and user fund privacy.
Website Usage Data: To optimize our website functionality, product display, and user browsing experience, we may automatically collect basic browsing data, including your access time, page viewing records, device type, browser information, and website interaction behavior. This data is collected anonymously, does not involve sensitive personal privacy information, and is only used for internal website operation analysis.

How We Use Your Information

All collected personal information is used for specific, legitimate, and clear purposes only, and we will never use your data for unauthorized or irrelevant commercial activities. The main usage scenarios are as follows.
Order Fulfillment & Logistics Service: We use your personal and shipping information to confirm order details, arrange product shipment within 1–3 business days, complete global delivery within 6–12 business days, and provide logistics update and tracking services. This ensures accurate and timely delivery of your purchased socks products worldwide.
After-Sales Service Processing: Your contact and order information will be used to process your 60-day return applications and 5–10 business day refund procedures, respond to your after-sales consultations, and solve order-related issues efficiently.
User Support & Communication: We use your email and contact information to reply to your product consultations, service inquiries, and cooperation requests submitted through the Contact Us page, and deliver important service notifications, order updates, and policy adjustments.
Platform Optimization & Risk Control: We analyze anonymous website usage data to optimize product display, adjust website functions, improve shopping experience, and prevent illegal transactions, fraud risks, and abnormal access behaviors to protect platform and user security.

Information Protection & Data Security

We adopt comprehensive industry-standard technical and managerial security measures to protect your personal information from unauthorized access, disclosure, tampering, loss, or illegal destruction. All user data transmitted and stored on our website is encrypted and protected through secure network protocols.
We have established strict internal data management mechanisms. Only authorized service and operation personnel can access user information within the scope of job requirements, and all data access and operation behaviors are recorded and supervised. We will strictly protect your personal data during global business operations and comply with international data protection norms to ensure safe and standardized data processing.

Information Sharing & Disclosure

We will never sell, rent, or trade your personal information to any third-party institutions or individuals for commercial purposes without your explicit consent. We only share necessary user information with qualified third-party service providers under the premise of ensuring data security, to support the normal operation of our services.
Logistics & Delivery Partners: We will share your necessary shipping information with global logistics providers solely for the purpose of completing product delivery and logistics tracking.
Authorized Payment Service Providers: We cooperate with compliant third-party payment institutions to complete USD transaction processing, and the involved payment data is fully protected by the payment providers’ security systems.
In addition, we may disclose your information if required by mandatory legal provisions or official regulatory procedures, to safeguard legitimate social public interests and legal compliance operations.

Data Retention Policy

We retain your personal information only for the duration necessary to fulfill the service purposes for which the data was collected. Your order and after-sales related data will be retained during the valid service and after-sales cycle. After the completion of all order procedures, return and refund processes, and relevant service guarantee periods, we will regularly clean up and anonymize user data in accordance with internal management specifications and compliance requirements.
Anonymous website browsing data will be retained for internal analysis and platform optimization within a limited period and will not be associated with any individual user identity information.

User Rights

As a user of our platform, you have the right to inquire, view, correct, and request the deletion of your personal information stored on our website. You may also withdraw your consent for data processing at any time, which will not affect the legality of data processing conducted prior to your withdrawal.
If you need to exercise your privacy rights or have any questions about our data processing rules, please contact us through the Contact Us page on our official website. All official contact channels and email addresses are available on the Contact Us page, and our team will respond and process your requests in a timely manner.

Cookie Policy

Our website uses standard Cookie technology to identify user browsing status, remember user preferences, optimize page display effects, and improve overall shopping experience. Cookies are small text files stored on your local device and will not collect or steal your personal sensitive information.
You can adjust the Cookie acceptance settings through your browser settings at any time. Disabling Cookies may affect partial website functions and browsing experience, but it will not prevent you from accessing basic website content and completing order transactions.

Policy Updates

We reserve the right to update and adjust this Privacy Policy irregularly to adapt to business development, service optimization, and international data protection compliance requirements. Any updated version will be officially published on our website and take effect immediately upon release. Your continued use of our website and services after the policy update constitutes your recognition and acceptance of the latest terms.

Contact Us

If you have any questions, doubts, or suggestions regarding this Privacy Policy and our personal data processing practices, please submit your inquiries through our Contact Us page. All official contact details and email addresses are listed on the Contact Us page, and our professional customer service team will provide you with dedicated and timely support.