Refund Policy

General Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. This policy applies globally to all customers without regional restrictions, covering all product lines available in our store, including hiking and climbing socks, running sports socks, skiing and snowboard socks, daily casual socks, work socks, and exclusive limited-edition socks.
By completing payment and placing an order on our website, you fully acknowledge and agree to abide by all terms stated in this Refund Policy. All transaction settlements on our platform are uniformly based on United States Dollars (USD), and all refund operations are implemented in accordance with unified global service standards to ensure fair, transparent, and consistent service for every user.

Preconditions for Refund Eligibility

We provide customer-friendly after-sales refund services to protect the legitimate shopping rights and interests of every global user. All eligible return applications submitted within the valid after-sales period will receive formal refund processing. Our official after-sales window supports a 60-day return period starting from the date customers receive the ordered products.
To qualify for a full or partial refund, the returned items must be in unused, unwashed, undamaged, and resalable condition, with original packaging and complete accessories intact. Products with artificial damage, excessive wear, stains, or missing original packaging will not be eligible for refund services. Our professional after-sales team will conduct a strict inspection of all returned goods to confirm compliance with refund conditions.

Refund Processing Timeline

We adhere to an efficient and standardized refund processing mechanism. After we successfully receive, inspect, and verify your returned products and confirm that they meet all refund requirements, we will initiate the official refund process immediately. The entire refund procedure will be fully completed within 5 to 10 business days.
All refund funds will be returned through the original payment channel used for order settlement. The specific arrival time of the refund may be slightly affected by the processing cycle of third-party payment institutions and regional financial systems, but we will strictly follow the 5–10 business days internal processing standard to ensure timely fund settlement.

Shipping & Fee Rules for Refunds

All products on our official website enjoy global free shipping with no delivery fees for any orders. For eligible return and refund orders, we do not charge any additional handling fees, service fees, or hidden deduction fees. Qualified customers only need to undertake the return shipping cost of sending the goods back to our designated return address.
No refund will be issued for original shipping fees because all orders are free of charge. Our free shipping service covers all global regions with a unified delivery cycle of 6–12 business days, and expedited delivery options are available for urgent orders. These service rules do not affect the implementation of our refund policy.

Scenarios for Full Refunds

Customers are entitled to a full refund under the following eligible circumstances: product quality defects confirmed by official inspection, incorrect product style, size or quantity delivered due to our official order error, severe product damage caused during global logistics transportation, and other non-human factor product problems recognized by our after-sales team.
For full refund applications caused by our official responsibility or product quality problems, our team will actively coordinate the after-sales process to ensure customers receive full fund refunds within the stipulated time limit, safeguarding your legitimate shopping rights.

Scenarios for Partial Refunds & Ineligible Refunds

Partial refund services are applicable to scenarios such as partial product returns in a single order, minor non-quality-related product problems confirmed by both parties, and other special situations recognized by our after-sales department. The partial refund amount will be determined based on the actual product condition and return quantity.
The following situations are not eligible for refund services: return applications exceeding the 60-day valid return period, artificially damaged, worn or improperly stored products, products used for commercial secondary sales, customized products with special processing, and failure to provide valid order and return certification materials as required.

Order Shipping Rules & Refund Explanation

All in-stock orders on our website will be shipped within 1–3 business days after payment confirmation, with a unified global delivery time of 6–12 business days for both domestic and international orders. For unshipped orders, customers can apply for direct order cancellation and full refund at any time before the official shipment of goods.
For orders that have been shipped or are in transit, direct cancellation is not supported. Customers need to wait until the goods are delivered and then initiate a return application in accordance with the 60-day return policy to complete the subsequent refund process.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly to adapt to business development, service upgrading, and global after-sales service standard optimization. The latest policy terms will be officially published on our website and take effect immediately. Continued use of our website and services after policy updates constitutes recognition and acceptance of the latest refund rules.

Contact & Support

If you have any inquiries, disputes, or consultation needs regarding refund eligibility, processing progress, return procedures, and policy terms, please contact our professional customer service team through the Contact Us page on our official website. All official contact methods and email addresses are displayed on the Contact Us page, and we will provide you with accurate, professional and timely after-sales support.